Cancellation Policy

Please Note:  The patient is responsible for notifying Trinity Free Clinic if they are unable to attend an appointment at least 24 hours before the scheduled appointment time.  Failure to notify Trinity Free Clinic that you will be unable to attend your appointment may make you ineligible to make further appointments:

  • The first time a scheduled appointment is missed, you will not be eligible to schedule another appointment for 3 months.

  • The second time a scheduled appointment is missed, you will not be eligible to schedule another appointment for 6 months.

  • The third time a scheduled appointment is missed, you will not be eligible to schedule another appointment for 12 months.

  • Should you require acute medical or dental care during a period in which you are not eligible to make an appointment, you may still receive care at a walk-in Saturday clinic, but you will be unable to schedule appointments for any specialty services.

This policy ensures that we are able to serve as many patients as possible during each clinic.